With OrientDig's real-time tracking system, you can monitor your shipment's journey every step of the way. This guide walks you through the simple process.
Why Use OrientDig Tracking?
OrientDig provides comprehensive, real-time updates for each parcel, giving you peace of mind and complete visibility.
- Real-Time Updates:
- Global Coverage:
- Estimated Delivery Windows:
- Centralized Information:
- Global Coverage:
How to Track Your Shipment
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Locate Your Tracking Number
After your order is processed and shipped, you will receive a confirmation email containing your unique tracking number (e.g., ODG123456789). This number is also available in your OrientDig account under 'Order History'.
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Enter the Number on Our Tracking Page
Visit the OrientDig Tracking Page. Enter your tracking number into the search field and click the 'Track' button.
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Follow the Journey
You will be directed to a detailed tracking dashboard. This page shows a visual timeline of your parcel's status, from initial processing to final delivery.
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Set Up Notifications (Optional)
For the best experience, opt-in for SMS or email notifications. You can choose to receive alerts for all status updates or only for key milestones like departure and out-for-delivery.
Understanding Tracking Statuses
| Status | What It Means |
|---|---|
| Order Processed | Your parcel is labeled and ready at our warehouse. |
| Departed Warehouse | Your parcel has left the origin facility and is in transit. |
| Arrived at Transit Hub | The parcel is at a sorting facility or international gateway. |
| Customs Clearance | The parcel is undergoing customs inspection in the destination country. |
| Out for Delivery | A local courier has the parcel and will deliver it to your address today. |
| Delivered | The shipment has been successfully delivered. |
Need Help with Tracking?
If your tracking information hasn't updated for several days or shows an unexpected status, our support team is here to help.
Contact OrientDig Customer Support:
- Help Center:Support Portal
- Email:[email protected].
- Phone:
Please have your tracking number and order number ready for faster service.