Returns are simple with Joyagoo’s streamlined refund process. This step-by-step guide explains everything you need to know.
Not completely satisfied with your Joyagoo purchase? We've made our return and refund process straightforward and customer-friendly. Follow this guide to ensure a smooth experience.
When to File a Refund or Return Request
You are eligible to submit a request under the following circumstances:
- Damaged or Defective Item:
- Incorrect Item Received:
- Missing Parts or Accessories:
- Within the Return Window:
- Incorrect Item Received:
Note: Items must generally be in original, unused condition with all tags and packaging for non-defective returns. Please review our full Return Policy
What Proof to Include With Your Request
Providing clear evidence helps us resolve your request quickly. Please include:
-
Order Information:
- Clear Photos or Video:
- For damaged/defective items: Multiple angles showing the damage or the issue.
- For wrong items: A picture of the item received alongside its packaging label.
- For missing parts: An image of all contents of the package.
- Detailed Description:
- Clear Photos or Video:
How to Submit Your Request
- Log into your Joyagoo account
- Go to "My Orders"
- Click the button "Request Return/Refund".
- Select the reason for return from the dropdown menu.
- Upload the required photos/video
- Choose your preferred resolution (refund to original payment method or replacement).
- Submit the request. You will receive a confirmation email with a Return Case ID.
- Go to "My Orders"
How Long Does the Process Usually Take?
| Stage | Typical Timeframe | Details |
|---|---|---|
| Request Review | 1-2 Business Days | Our support team reviews your submission and may contact you for additional information. |
| Return Authorization & Instructions | Within 24 hours of approval | If a return shipment is needed, we will email you a prepaid return shipping label (if applicable) and instructions. |
| Refund Processing | 3-10 Business Days | Begins after we receive and inspect the returned item, or immediately upon approval for "no return needed" cases. The time for the funds to appear in your account depends on your bank or payment provider. |
| Replacement Shipping | 1-3 Business Days | For approved replacements, we ship the new item promptly. You will receive a new tracking number. |